Privacy Policy

Last Updated: July 2026

1. Introduction

VIP Colours Guest House ("we", "our", "us") respects your privacy and is committed to protecting any personal data we collect about you. This Privacy Policy explains what information we gather, how we use it, how it is stored, and your rights regarding that data.

2. Data We Collect

• Contact information: name, email address, phone number, and mailing address required for reservation confirmation and communication.
• Identification details: passport or national ID numbers for verification at check‑in.
• Payment information: credit/debit card details or bank transaction references processed by our payment gateway (the gateway stores the actual card details; we only retain a transaction reference).
• Usage data: IP address, browser type, device information, and website usage analytics collected via standard cookies to improve site performance.
• Communication logs: emails, messages, or calls recorded for support and service fulfilment.

3. How We Use Your Data

• To process and confirm reservations.
• To communicate booking status, updates, and promotional offers (only if you have opted in).
• To comply with legal obligations, such as tax reporting and immigration regulations.
• To improve website functionality and user experience through aggregated, anonymised analytics.
• To protect the safety and security of our guests, staff, and property.

4. Data Sharing & Disclosure

• Service providers (payment processors, email delivery services) that act on our behalf.
• Law enforcement or governmental agencies when required by law.
• Third‑party partners for marketing only with explicit consent.

5. Data Retention

Personal data is retained for the duration of the reservation and for a maximum of 5 years thereafter for accounting, tax, and legal purposes, unless a longer retention period is required by law.

6. Your Rights

• Access – request a copy of the personal data we hold about you.
• Correction – ask to rectify inaccurate or incomplete information.
• Deletion – request removal of your data, subject to legal obligations.
• Restriction – limit certain processing activities.
• Objection – object to direct marketing communications.

To exercise these rights, contact us at privacy@vipcoloursguesthouse.com.

7. Cookies & Tracking Technologies

We use essential cookies for session management and analytics cookies (Google Analytics) to understand site usage. You may disable non‑essential cookies via your browser settings; however, this may affect site functionality.

8. International Data Transfers

Data may be transferred to and processed in countries outside Sri Lanka where our service providers are located. We ensure an adequate level of protection through standard contractual clauses.

9. Security Measures

All data transmission is encrypted using TLS (HTTPS). We implement industry‑standard security practices, including regular vulnerability assessments and restricted access controls.

10. Children’s Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our services constitutes acceptance of any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@vipcoloursguesthouse.com or call +94 77 123 4567.