Cancellation & Refund Policy
Last Updated: July 2026
1. General Cancellation Terms
All reservations are subject to the following cancellation schedule based on the time of cancellation relative to the scheduled check‑in date.
| Cancellation Window | Refund Amount |
|---|---|
| More than 7 days before check‑in | Full refund of the total amount paid. |
| Between 7 days and 48 hours before check‑in | 50 % of the total booking amount retained; 50 % refunded. |
| Less than 48 hours before check‑in | No refund – full amount retained. |
| No‑show (guest does not arrive) | No refund – full amount retained. |
2. Deposit Refunds
A 30 % deposit is required at the time of booking. The deposit follows the same cancellation schedule above.
3. Refund Process
- Refunds are processed within 5‑7 business days after the cancellation is confirmed.
- Refunds are issued using the original payment method (credit/debit card, bank transfer, or online gateway).
- Any transaction fees imposed by the payment provider are non‑refundable.
4. Force Majeure
If a reservation must be cancelled due to circumstances beyond the guest’s control (e.g., natural disaster, pandemic, government travel restrictions), the Guest House will, at its discretion, offer a full refund or a credit for a future stay, provided appropriate documentation is supplied.
5. Modification of Bookings
Changes to the dates or number of guests are treated as a new booking. If the modification results in a higher rate, the guest must pay the difference. If it results in a lower rate, a credit for the difference will be applied toward a future reservation.
6. Contact for Cancellations
To cancel or modify a reservation, please contact us via email at info@vipcoloursguesthouse.com or call +94 77 123 4567. Provide your reservation reference and the reason for cancellation.